Terms and conditions

Jess King - Education and Training

Forest School Leader - OCN Level 3

YogaKidz Children's Yoga Teacher - 45 hours

PGCE in Primary Years

ITC 16 hour outdoor first aid

First Aid at Work

Philosophy for children

Attachment

Autism

Norfolk STEPS de-escalation

NCC Safeguarding and child protection

PREVENT Radicalisation training

Food Hygiene

Health and Safety

Health and safety is paramount at ROOTS.

All our leaders have first aid training.
At least one leader present will have a food hygiene certificate.
ROOTS has a comprehensive handbook outlining policies and procedures in the event of an accident or emergency, viewable via this link: ROOTS HANDBOOK
All leaders and volunteers must read 'ROOTS' guide for volunteers and assistants' before taking part in an event and are briefed on relevant policies/procedures in situ.
ROOTS carries out regular risk benefit assessments for sites, activities and individual needs as necessary.
All parents of children taking part in ROOTS birthday parties/kids clubs must complete a booking/signing in form outlining medical or allergy information, emergency contact details and photograph and first aid consent.

Safeguarding

All ROOTS leaders and volunteers are DBS certified and have experience of working with children.

All staff are briefed on ROOTS Safeguarding policies and procedures.

Terms and Conditions

Data Protection Act 1998

The personal information supplied to Roots will only be used in order to process bookings or to make contact due to cancellation or changes made to the advertised/booked event. Personal details are stored securely on Roots’ booking system database.

In line with EU General Data Protection Regulations (‘GDPR’), when completing a booking form, actively opt in if you are willing for your email address to be used on Roots’ mailing list. Your email address will only be visible by Roots.

Flyers for future events and quarterly seasonal newsletters will be sent only if you actively opt into the mailing list. To request not to receive updates, please opt out by clicking ‘no’ when completing the booking form. In addition, if you opt in and change your mind, email rootsnorfolk@gmail.com with ‘unsubscribe’ in the subject header. Roots will remove your email address from the mailing list.

Liability and Insurance

1. All participants must be aware of the potential hazards involved with activities and accept the risks associated.

2. Jess King/ROOTS is under no liability whatsoever in respect of loss or damage to property.

3. Jess King holds appropriate Public Liability insurance and First Aid qualifications.
4. Parents are responsible for making sure party/stay and play guests adhere to the site boundary (bunting markers will be in place) and that they follow safety guidelines around the fire.

5. All parents leaving children at parties must sign a consent form and leave contact details.

Photographs

ROOTS may take photos of participants taking part in activities for publicity, including on social media.
You can, of course, decline this if you would prefer. If you express that you do not want pictures taken on the booking form, then this will be adhered to. When booking on the website, you must actively opt in or out of photograph consent.

Cancellations and Refunds

Cancellation by the client

1. All cancellations must be sent to Jess King/ROOTS in writing via email (rootsnorfolk@gmail.com) or via direct message through our social media site (www.facebook.com/rootsnorfolk) at least 24 hours before the event date.

2. All pre-payments are non-refundable within 2 weeks of the event, unless the event is cancelled by Jess King/ROOTS.

3. Refunds have the booking fee subtracted according to the event price.

Cancellation by Jess King/ROOTS

1. Whilst every attempt is made to ensure that events run, we will notify of any changes by text message and email as soon as is practical where we believe on reasonable grounds that cancellation is necessary due to factors beyond our control i.e. dangerous and/or unsuitable weather conditions. A notice will also be published on our Facebook page for public events and email or telephone contact will also be made.

2. All monies paid to Jess King in respect of the booking will be refunded (minus booking fee for the event). Pre-payments can also be kept in credit for future events.

Ticket purchase and booking confirmation acts as your acceptance of the T & Cs

COVID 19 related Terms and Conditions

In the event of a postponed event due to COVID 19, a new rescheduled date will be provided in the first instance. If the event is unable to take place or be rescheduled, the following options will apply:

1. Ticket price rollover to another event/date

2. Donate payments to Roots

3. Refund (minus booking fee) issued at the request of the booked participant (participants will receive an email outlining these 3 options and must reply with preferred option in order for Roots to action accordingly).